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Frequently Asked Questions
Find clear answers to common questions about booking, check-in and check-out procedures, and available amenities at Blue Heeler Stays.
How do I make a reservation?
Reservations can be made directly through our website or by contacting our support team via phone or email. We recommend booking at least two weeks in advance to secure your preferred dates.What are the check-in and check-out times?
Check-in begins at 3 PM, and check-out is by 11 AM. Early check-in or late check-out may be available upon request, subject to availability and additional fees.Are pets allowed in the rentals?
Some of our properties are pet-friendly. Please specify your needs when booking so we can confirm availability and any applicable pet policies or fees.What amenities are included?
All rentals include high-speed Wi-Fi, fully equipped kitchens, fresh linens, and essential toiletries. Additional amenities vary by property and are listed in each rental’s description.What is the cancellation policy?
Cancellations made at least 14 days before the check-in date receive a full refund. Cancellations within 14 days are subject to a partial refund depending on the circumstances.